How can we help?

Check Orders for payment and delivery status, then your Library. If the order completed and the book is missing, open a support request from that order so support can investigate the correct purchase.

Select the order and choose Get help with this order. Include what happened and whether you can access the book. Submitting a request does not issue a refund or make another payment; support reviews it first.

Use Downloads to get an available EPUB and manage reading-data exports. Downloaded EPUBs can be opened in a compatible reader. Online account services and cross-device sync require a connection, and some editions have license restrictions.

BioSync is available only when timing has been verified for the exact ebook and recording. You can still listen normally when a timing map is unavailable. Different narrations or ebook editions cannot share the same map.

Book and format availability can vary by storefront and publisher permissions. Check the edition and storefront selected on Cove. If an existing purchase will not open, contact support with its order reference.

Your profile includes account security, session controls, data export, and deletion-request tools. Exported support conversations include customer-visible replies; confidential staff notes are separate.